Refund Policy

Refund requests are handled according to our Refund Policy and applicable consumer protection laws.

How to request a refund

Email support@sytecharquivosdigitais.com with your order number and a description of the issue. We aim to respond to every request.

Situations we review

• The files could not be downloaded and we could not resolve the technical issue.
• The product delivered does not match the product description on this website.
• A duplicate or accidental purchase of the same product.
• Any other case where a refund is required by the law that applies to your purchase.

Digital goods and statutory rights

These products are digital files delivered immediately after verified payment. Depending on your country, statutory withdrawal rights for digital content may end once the download begins. Nothing in this policy limits rights you have under mandatory consumer law.

Configurable terms

Business owner configuration: the standard review window is currently set to 14 days from purchase. Update this value, and any additional conditions, in the site configuration before launch.

Processing

Approved refunds are returned to the original payment method through our payment processor. Access to the purchased files is withdrawn when a refund is issued.