Privacy Policy

This policy explains how Sytech Arquivos Digitais ([Registered business name — to be completed by the business owner]) handles personal data. Contact for privacy matters: privacy@sytecharquivosdigitais.com.

Customer information

When you create an account or make a purchase we process your email address and, if you provide it, your name. Account data is used to give you access to the products you bought.

Order information

We store the product purchased, the amount, the currency, the payment status, the payment session reference and the time of purchase. We use this to deliver your files, provide support and meet accounting obligations.

Payment processing

Payments are processed by our payment processor. Card details are entered on the processor's hosted payment interface. We never receive or store card numbers, security codes or full payment credentials.

Cookies

We use necessary cookies to run the store, plus optional analytics and marketing cookies that are only activated with your consent. See our Cookie Policy.

Analytics

If enabled with your consent, analytics helps us understand aggregate usage of the store. Purchase events are only recorded after a payment has been verified server-side.

Marketing

We only send marketing messages where you have opted in or where permitted by applicable law. Every message includes an unsubscribe option.

Fraud prevention

We and our payment processor may process transaction data to detect and prevent fraudulent or abusive purchases.

Customer support

Messages you send through the contact form (name, email, order number, subject, message) are stored so we can answer you.

Data retention

Order records are retained for as long as required by tax and accounting law in our jurisdiction. Support messages and account data are retained while your account is active and for a reasonable period afterwards.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to certain processing, request portability, or withdraw consent. Contact privacy@sytecharquivosdigitais.com and we will respond within the period required by law.

Third-party service providers

• Payment processing and fraud prevention
• Cloud hosting, database and secure file storage
• Transactional email delivery
• Analytics, only where you have consented

Changes

We update this policy when our processing changes and revise the date above.